Senior Service Design Manager at Charles Schwab
BFA Service Design + BFA Industrial Design at SCAD
joyjunginpark@gmail.com
LinkedIn


EDT




Creating joyful paths between people and organizations

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Journey Mapping  •  Service Design & Blueprinting  •  Human-Centered Design  •  Systems Thinking  •  Sensemaking  •  Interaction Design  •  Cross-Functional Facilitation  •  Vision Mapping & Strategic Alignment  •  UX Research  •  Ethnographic & Qualitative Research • Experience Prototyping  •  Operational Efficiency & Transformation  •  




Empowering Providers To Build 
Deeper Connections With Patients



Streamlining The Data System For 
New Provider Credentialing Software




Shaping the Next Decade
of Employee Experience


Improving Customer Decision-Making 
With A One-Stop-Shop Experience



Contact
joyjunginpark@gmail.com
LinkedIn


© Joy Park 2026